Refund policy
Return & Refund Policy
At Celulah Skin, we want you to be happy with your purchase. If you are not completely satisfied, you may request a return in accordance with the policy below.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, products must:
- Be unused and unopened.
- Be in their original packaging.
- Be in the same condition that you received them.
- Be accompanied by proof of purchase.
For hygiene and safety reasons, we cannot accept returns on products that have been opened, used, or damaged after delivery unless they are faulty or required under Australian Consumer Law.
Return Shipping
Customers are responsible for the cost of return shipping unless the item is faulty, damaged, or incorrectly supplied.
We recommend using a tracked shipping service, as Celulah Skin cannot be responsible for returns lost in transit.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your order is damaged, defective, or you receive the wrong item, contact us within 7 days of delivery at hello@celulahskin.com so we can resolve the issue promptly.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution.
Original shipping charges are non-refundable unless required by law.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law. If a product has a major fault or does not meet consumer guarantees, you may be entitled to a repair, replacement, or refund.
Contact UsIf you have any questions about returns or refunds, please contact us:
Email: celulahskin@gmail.com
Website: https://celulahskin.com