Shipping policy

At Celulah Skin, we proudly ship both within Australia and internationally.

Order Processing

Orders are typically processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Australian Shipping

Shipping costs are calculated at checkout based on your location and selected shipping method. Tracking details will be emailed once your order has been dispatched.

International Shipping

We ship to selected countries worldwide. International shipping costs and delivery times are calculated at checkout.

Please note that international customers are responsible for any customs duties, taxes, import fees or other charges imposed by their country’s customs authority. These charges are not included in your order total.

Delivery Timeframes

Delivery times are estimates only and may vary depending on your location, customs processing, courier delays, weather events or other factors beyond our control.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with tracking information.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your order. Celulah Skin cannot accept responsibility for delays, lost parcels or additional shipping costs resulting from incorrect address information provided at checkout.

Lost or Damaged Parcels

If your order arrives damaged or you believe it has been lost in transit, please contact us at celulahskin@gmail.com within 7 days of the expected delivery date so we can assist you in resolving the issue.

If you have any questions regarding shipping, please contact us at:

Email: celulahskin@gmail.com

Website: https://celulahskin.com